In general, refunds are not available for domain name registrations or renewals . Once a domain registration has been completed, no refund is available for any reason. This is due to the administrative costs associated with the registration process.
Some domain name registrations have a 2-day cooling-off period, which means you can cancel your purchase during that period and receive a refund, minus a cancellation fee.
The purchases of Premium Domain Name have a one-week cooling-off period.
Renewals of existing domain names have no cooling-off period and no refund available.
The purchases of other products have no cooling-off period, which means you will there is no refund once the purchased products is delivered.
The cancellation fees are:
New domain registration: $5.00.
Premium domain purchase: 10% of the total purchase amount.
Refunds will be provided in the way of cheque and may take up to 60 days.